Refund Policy

1. Summary

• Unused purchased pages: full refund within 7 days of purchase.
• Failed or cancelled pages are never charged: their credits are released automatically, no request needed.
• Purchased pages never expire, so you do not lose what you paid for by waiting.

2. Refund policy

This refund policy is also displayed at checkout and on the Refund Policy page.

Because the Service is delivered digitally and immediately, consumed credits and used subscription periods are generally non-refundable, except as follows:

• Unused credits: a full refund within 7 days of purchase if none of the purchased credits have been used.
• Duplicate charges or billing errors: always refunded in full.
• Verified outages within our control lasting 72 hours or more: a pro-rated refund or credit compensation.
• Statutory rights: consumers in the EU, UK and Australia keep their 14-day right of withdrawal for a first purchase, which ends once you start using the credits with your consent.

Refunds are not available for accounts terminated for breach of these Terms. To request a refund, email [refunds@ email] with your account email and transaction ID. We acknowledge within 2 business days and return eligible refunds to the original payment method within 5–10 business days.

3. How to request a refund

Signed in: open Billing → Purchase history and choose "Request refund" on the order. The exact USD amount is shown before you submit.

By email: write to [refunds@ email] from your account email with the order or transaction ID.

Approved refunds go back to the original payment method through Stripe; your bank may take several business days to show them.

4. Before a chargeback

If a charge looks wrong, contact [billing@ email] first. We fix confirmed billing errors quickly, and an open dispute pauses new purchases on the account until it is resolved.